Coaching SupportFor Heart Conditions & Diabetes

Personalised Help For Heart Conditions & Diabetes

You can trust HCF to help you be your healthiest self. That’s why we’ve launched The COACH Program® – a telephone support program provided at no extra cost for eligible members with heart conditions or diabetes that can help improve your heart health.

It's another way we're committed to giving you Uncommon Care.


Did you know?

If you’ve had a heart attack, stroke or cardiac procedure, you’re up to 7 times more likely to have another heart attack or stroke, than someone who hasn’t already been diagnosed.

Evidence shows the majority of people with heart disease aren’t reaching guideline-recommended target levels for disease risk factors like:

  • cholesterol
  • blood pressure
  • blood glucose.

Improving these risk factors and taking recommended medications are proven ways to slow or stop the disease process and prolong life*. The COACH Program is proven to help you achieve the target levels for these disease risk factors.


HCF has employed and trained health professionals (dietitians, pharmacists, nurses) to support you.


The COACH Program was rated the most evidence-based and effective cardiovascular disease prevention program of 118 programs across the world*.


Our program is 100% telehealth delivered at your convenience over the phone.

What You Need To Know About Coach

The COACH Program is a 6-month phone-coaching program, used widely in Australia since 1995. HCF’s dietitians, nurses and pharmacists provide up to 6 phone-coaching sessions that help you:

  • identify gaps in your healthcare against Australian recommended guidelines
  • build a personalised heart or diabetes disease management plan
  • understand and manage your medication
  • control risk factors like your weight
  • develop a healthy approach to nutrition
  • safely increase your daily physical activity
  • ultimately improve your overall health and wellbeing.

After each call, your health coach will send a follow-up letter summarising what you discussed. If you want, your health coach can also send a copy to your chosen doctor, specialist or healthcare provider.

Remember, the program works alongside advice and treatment plans from your doctor and won't replace them. Think of it as an extra helping hand to care for yourself.

Call 1800 592 944 to join Email


Am I eligible for The COACH Program?
You might be eligible if you're an HCF member and have:

  • diabetes or a heart condition and
  • had HCF hospital cover for at least 12 months that includes heart conditions and vascular system (excluding Ambulance Only, Accident Only Basic Cover and Overseas Visitors Health Cover).

If you're keen to get started or have any questions, please call 1800 592 944 (Mon-Fri, 9am-5pm AEST/AEDT) or email us at

How much does it cost?
If you're an eligible HCF member, you can take part for no extra cost.

Why is HCF offering The COACH Program?
We’re offering it to eligible members because, as Australia's largest not-for-profit health fund, we put people’s health before profit. It makes sense to us to help you keep healthy and out of hospital.

Who can I talk to if I have questions?
Our team is here to help, just call 1800 592 944 (Mon-Fri, 9am-5pm AEST/AEDT) or email us at

Who developed The COACH Program?
The COACH Program Pty Ltd developed and owns The COACH Program
The COACH Program® is the registered trademark of the “The COACH Program Pty Ltd” and is used under license by HCF.


For information about how HCF handles your personal information, please read our privacy policy at

*As reported in British Heart Foundation and Public Health England's International Cardiovascular Disease Prevention case studies report – October 2018.