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Mental wellbeing is important for every child’s development. If you’re a parent or carer of a child facing emotional, behavioural and mental health challenges, you may be wondering what you can do to help them. The good news is, having the right tools can make a big difference to the wellbeing of the whole family.

Below are programs and resources to help give children and carers the tools to support and promote mental wellbeing.

Some of these are free for everyone, others we can provide to eligible HCF members at a reduced cost or no cost. If you have any queries, email our Health and Wellbeing team here or read through our FAQs below.


Do you have concerns about your child's:

  • negative emotions, thoughts and self-esteem?
  • friendships and family relationships?
  • ability to listen, follow instructions and manage frustrations?
  • coping skills at both school and home?

If you answered yes to most of these questions, Calm Kid Central may be a useful program for you and your child.

Calm Kid Central is an online educational and support program for kids aged 4–11 with big feelings and emotional challenges.

The program includes:

  • courses, video lessons, activities, posters and animations to help children understand and better manage their feelings
  • fast and confidential access to a team of experienced child psychologists, who will address and answer unlimited questions from parents and carers within 48 hours
  • videos and articles to help parents know what to say and do to support their child emotionally. 

These tools will help teach children to act bravely and confidently, behave in positive ways, develop good friendships and manage tough life situations.

HCF members with hospital or extras cover have access to Calm Kid Central, which also has specific videos and resources for children who are feeling worried or unsettled by COVID-19.

Read through our FAQs below to find out if you’re eligible.


If you feel you and your child would benefit from more support on top of Calm Kid Central you may be able to access our PSYCH2U online mental wellbeing program delivered by PSYCH2U for parents and their children^.

We know finding the time and resources to go to face-to-face counselling can be tricky and costly. So we’ve partnered with PSYCH2U to deliver psychiatry and psychology services via video sessions to children aged 11 and under, as well as their parents. Together, we’re offering eligible members access to a range of professional mental health services such as:

  • online video sessions with a mental health professional
  • access to digital prescriptions for medication 
  • support and treatment for anxiety, depression and stress
  • options to have the same mental health professional throughout your journey.

To find out if you're eligible, email our Health and Wellbeing Team here at


Parents looking for a free, easy-to-use app, may benefit from Woebot*. Woebot is an automated mental health chatbot.

Designed at Stanford University, it delivers evidenced-based Cognitive Behavioural Therapy (CBT) in a relaxed conversational manner to help you learn about yourself, improve your mood and provide tips on how to self-manage your state of mind. Woebot also sends videos and other useful tools depending on your needs at that moment.

Download this free app on the Apple's iOS app store or in the Google Play store.

Read more


Another option for parents is to enrol in an online course by THIS WAY UP*, a not-for-profit initiative developed by psychiatrists and clinical psychologists, sponsored by the Australian Government and the Clinical Research Unit for Anxiety and Depression (CRUfAD) at St Vincent’s Hospital, Sydney.

From 1 July 2020, if you access the courses without a supervising clinician the cost is $59 for each course. Some resources and tools are still available at no cost.  

However, if prescribed by a clinician the courses are free.  Your provider will register with TWU and refer you to one of these courses under their supervision. They will provide you with a prescription code which when entered on registration, waives the cost of the course/s.

These courses are designed to help users identify, understand, and improve psychological difficulties like stress, insomnia, worry, anxiety and depression.

Read more


We also have a range of articles to guide you on mental health and parenting on our Health Agenda blog.

Read more on mental health Read more on parenting


Am I eligible for Calm Kid Central at no cost?

If you have hospital or extras cover with a child aged between 4 and 11 years old on your policy, you and your child may be eligible for Calm Kid Central at no cost. Excluded on Accident Only Basic cover and Overseas Visitors Health cover.

To check your eligibility, email your name, membership number and preferred contact and time to call to our Health and Wellbeing Team here at One of our friendly team members will reply within two business days to acknowledge your email and eligibility. They'll then provide you with a code and a link to Calm Kid Central website so you can get started. If you’re ineligible, you may be able to use these programs at a reduced cost – see below.

Can I use Calm Kid Central at a reduced rate if I’m ineligible to access it for free?

Yes, you may still be able to use these programs at a reduced cost of $93 – the usual price is $177.50. To use Calm Kid Central at a reduced cost of $93, enter the code HCFSF2020 on the Calm Kid Central website. You may also be able to get Calm Kid Central for free through:

  • The Department of Health (via Adelaide Primary Health Network) – will fund a year’s membership for parents with a health care card who live in the Adelaide metro area.
  • The Department of Health (via Gippsland Primary Health Network) – will fund a year’s membership for all parents who live in the Gippsland region of Victoria.
Learn more about Calm Kid Central


*This service is not affiliated or associated with HCF in any way. You should make your own enquiries to determine whether this service is suitable for you. If you decide to use this service, it'll be on the basis that HCF won't be responsible, and you won't hold HCF responsible, for any liability that may arise from that use.

^Please note: This combined program is available on gold level hospital cover for at least 2 months. Other criteria, and terms and conditions apply.


When you email HCF about Calm Kid Central, HCF will collect your name, membership number, and contact number, so that HCF can check your eligibility and (if you are eligible) contact you about the Calm Kid Central program. If you do not provide this information, HCF may not be able to check your eligibility or contact you about the service.

The Calm Kid Central service is run by Developing Minds Pty Ltd. In order to use the Calm Kid Central service, you may be required to disclose personal information directly to Developing Minds. Developing Minds will only disclose to HCF your name, date of access to the Calm Kid Central service and member number so that HCF can evaluate the service, track utilisation of the service and manage its billing arrangements.

With your consent, Developing Minds may disclose your personal information (including health and other sensitive information) to your regular doctor or other health care provider. Your information is not stored or sent outside of Australia.

For more information about how Developing Minds and HCF collect, use, disclose, hold, secure and otherwise handle your personal information, including how to access and correct your personal information or make a complaint, and how HCF and Developing Minds will deal with such a complaint, see their respective privacy policies. 

Read the HCF Privacy Policy Read the Developing Minds Privacy Policy